In Search of Security-UPDATE 19 November 2012

UPDATE:  Sometimes things DO work out.  The man did not want to lose our business.  In fact he seems to really want to protect us.  So, he is doing the night duty himself until he can find someone reliable.  This is a huge relief as he stays awake, walks around, and keeps an eye on what is going on.  Has he dozed off sitting in the chair?  Of course.  It’s really normal.  I don’t get upset about that.  This morning he brought in a new day guard to meet me.  The boss will continue at night for now.  He asked if we can start over.  New day begins. 

 

All security agencies provide deteriorating service over time.  It’s one of my “Harrison’s Rules of Life.”  It can take a year, or two weeks, which seems to be the latest case.  Each starts the same, whether they came recommended by someone, or from the internet…. They “LOVE’ this home and the work I am doing.  Usually they call me “Ma” but this one refers to me as Didi.  The line goes something like, “You are my Ma/Didi and I will take care of you.”  I think they learn this from watching satire.

I get scared when I realize our security is falling apart, as it is now.  We are alone here, women and children.  We are surrounded by criminals who would love to have access.  I just called the boss, the new boss, and he was “shocked” that the night guard didn’t show up, said the day guard would stay on.  I said I don’t do 24 hour shifts because they can’t stay awake!  Two nights ago at 2 am when I was up with a crying child, I saw that the guard had shut himself away and was fast asleep.  I called the boss in the morning but his phone was “lost” and the second number didn’t answer and he had already asked for “one more chance.”

Old stories for context…

First ever security agency was fake.  One of my board members, actually our Treasurer, arranged the service.  Then the local goondas discovered he was fake, fake company…..

Then there were the ones who were getting drunk from alcohol from the goondas next door.

Then there was the one I found, around 3 am, lying in our entrance way playing with myself.  It was really hard to make the phone calls to tell the company what the problem was.

Along the way I hired G4S.  They are the same company that didn’t do so well for the Olympics in London.  They are the best known, and guard the consulates here in Kolkata.  It was nice to have them because they responded to the complaints, so it was a feel good, but the guards slept and drank.

Early on the local goondas decided my guards were entitled to sleep.  These were 12 hour shifts.  The goondas demanded I provide blankets and pillows.  I refused, said I’d rather save the money and guard by myself (behind the locked grille).  When I finally demanded this guard be transferred he turned to the community and that was the cause of the first of our riots.  By riots I mean about 30 drunken men, and the women neighbors too screaming at me to leave, telling the girls they will kill me, and telling me not to call the police because they owned the police.  When I called the local political leader he said, “They don’t want to hurt you.  They just want your money.”  That was so reassuring.

One time when I got rid of a company, we cleaned out the locker and found a bag of condoms and empty alcohol bottles.

The cost has ranged from about Rs. 16,000 to Rs. 26,000 a month.  That’s a huge part of our budget.

This is really sickening, isn’t it!

We had a guard about a year ago we really liked.  All of us liked him.  Then we found out he was giving his mobile phone to the girls and trying to set them up with local boys.

Oh yes, and then there was the massi who was stealing money from me and passing it through the window to the guard…. and riding home with him on his bicycle.

Remember, these are only the stories I know……

Where do I go from here?  I guess I go the same place, the same route, because it is the only one here….  This is Kolkata.  Nothing works.  It’s not intended to work.  I’m angry.  I’m angry enough to tell him just to leave, to fire them now, to just live without a guard.  We would be safe for the night, but the criminals would come over the fence and steal everything that was not chained down.

Another guard story.  Saraswati Puja is celebrated in late Jan or early February.  Two years ago we bought a woven cane pandal to put up, and to decorate.  The statue of Saraswati was inside. (No, that wasn’t stolen.)   After the holiday I wanted to put it in the garden as a play house for as long as it survived the weather.  It was about 6’x6’x6′, perfect for the kids.  A couple of days after the Puja, I suddenly noticed it wasn’t there, in the front and it wasn’t in the garden.  It was GONE.  What is amazing is that neither of our guards had any idea where it had gone! Six by six by six had just absconded.  The next day I heard from someone, I can’t remember who, that a neighbor had it.  So I went to the neighbor with one of our teachers to translate.  We were a funny sight.  Only the woman was home in their tiny rented quarters.  “Yes, my husband brought it here.”  I didn’t see it though and she pointed to the ceiling as the panels had been taken apart and put up for insulation.  I smiled and thanked her and said no, there was no problem.  I just didn’t know where it was.  So then the guards who had no idea where it had gone said they thought I was throwing it out so they gave it away, and so on.

This is boring, to write, and to read, but it’s the stuff of what drains my time and my energy.   I feel incredibly alone with this.

The Pandal That Absconded 2011

1 Comment (+add yours?)

  1. Sabrina Priebe
    Dec 26, 2012 @ 08:26:51

    I am sorry to hear that you are having such difficulty finding reliable and honest security guards for your girls’ home. I am a sponsor through the organization Children International and have been for about two years now. I originally sponsored three girls, one from India (she is now in her second year of college and married to a man who supports her desire to finish her education). CI has a presence in the Bay of Bengal region of India, including Kolkata. (They operate in other countries as well.)
    I have read that in some places, CI has programs in which the organization finds out exactly what an employer wants, then runs training programs for some of the sponsored kids to fill those jobs. So far, I have heard, the reports about the young people trained for these jobs has been good, and the young people are making better money than they could have otherwise, and are better able to help their families. I think this program of Children International is called “Into Employment.” Do you think it would be feasible for you to get in touch with Children International and see if you can get referrals of reliable people to work as security guards? Maybe it would be worth a try. Good luck! Their website is http://www.children.org

    Like

    Reply

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